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In today's candidate-driven job market, employee experience has become a critical trend for companies and their HR departments.
Companies are competing for top talent, which means many workers have attractive options outside of their current workplace. The unemployment rate has fallen to a 50-year low. The digital economy has created new jobs, and the rise of social media has given job seekers public platforms to rate workplaces.
The result: HR needs to understand how to improve the employee experience and take action to make it a reality. Employee experience is the emotional and cognitive assessments a worker has about his job and employer. It includes deeper feelings of purpose and mission.
Improving employee experience is no easy feat, but replacing an employee who leaves is a high-cost proposition. To name just a few repercussions, it's expensive to recruit and train new employees, and open positions can hurt morale and product quality.
Smart companies are taking a page from the customer experience realm to see what tools they could bring over to the employee side. In addition, listening to an employee's goals, pain points and views gives HR the building blocks to improve employee experience in a much deeper way than perks can. Rather than focusing on short-term perks that lift the mood for a while, but don't enable true change, employee experience factors in the emotional, physical and technological elements of a workplace in ways that truly solve problems and promote loyalty.
So, how do you intend to improve employee experience? Take this quiz to test your knowledge on some essentials of a positive employee experience.