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How to improve HR processes: 6 modern tools CHROs should consider

HR tools and techniques can help free up time in HR for more beneficial activities, but it can be hard to know what to focus on first. Start with these six methods to improve HR processes.

In today's world, HR teams are busy and constantly seeking new ways to streamline tasks. There are so many productivity tools and strategies to help along the way, it can be difficult to figure out where to begin.

Luckily, there's a slew of HR tools available that streamline processes to help gets things done. Implementing software that allows employees to sort through most operations on their own is a good start, as well as employee training tools.

Here is a list of six HR techniques and tools to help improve HR processes in the workplace.

1. Performance management software to develop talent

A comprehensive approach to performance management can improve HR's and managers' effectiveness by enabling more frequent feedback and tracking. Employees also benefit. They can learn their pain points, performance issues and goals in a timely fashion, rather than waiting for a traditional annual review. Performance management software can also make it easier for HR and managers to monitor employee performance over time, identify future training requirements and streamline the appraisal process. It also eliminates the need for pen-and-paper processes and lessens the time HR takes doing the back office organizing.  

2. RPA software to manage time-consuming tasks

RPA software offers companies the ability to automate the mundane, repetitive activities that absorb HR's valuable time. In turn, HR should have more time to focus on tasks that require strategic thinking or decision-making, such as creating methods to develop employees or improve employee experience. RPA robots never sleep and can cost less than paying employees to do those same tasks. RPA bots are meant to be easy to train and can be programmed to learn a series of steps that are required for a task. They can also improve HR processes by lessening or eliminating certain kinds of mistakes.

3. Employee feedback tools to uncover pain points

Employee feedback tools are designed to help HR uncover employees' complaints and sentiments in quick, easy-to-understand bursts. HR can use them to foster a feeling among employees that their opinions matter. Popular pulse surveys take less than 10 minutes for employees to fill out, making them easy to complete and then resume work. Some employee pulse survey tools integrate with Slack and enable employers to instantly share their polls in an accessible chat format. HR teams can use the information as part of their employee experience strategy.

4. Online training tools to upskill employees

With recruitment costs rising for many companies as the candidate-driven market continues and the talent shortage grows, grooming internal candidates is becoming more important. Offering new types of learning and development opportunities is key to developing this internal pipeline of new talent. Online training tools can help with new employees and their training, offering videos, quizzes and printable certificates all in one place. HR departments can choose from among a number of online training tools, depending on their needs. They can also create their own.

5. Self-service HR to free up valuable time

Self-service HR can free up time for more strategic pursuits, in turn, helping to improve HR processes.

If an HR department is spending a lot of time answering routine inquiries, doing paperwork and providing information about job openings, self-service HR can free up time for more strategic pursuits, in turn, helping to improve HR processes. Providing an employee self-service portal allows workers a confidential and easier means of accessing their pay and benefit information for themselves.

6. AI recruiting tools to find candidates more quickly

Developers specifically designed AI recruiting tools to help speed the recruiting process. These tools screen candidate resumes and use learned behavior to identify what companies are looking for. Bots can contact candidates and schedule interviews and answer simple questions, which means that HR can focus on more productive activities, such as in-person interviews and onboarding new hires.

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