Essential Guide

Evaluate Weigh the pros and cons of technologies, products and projects you are considering.

The essential guide to managing HR technology trends

Smart companies know that people management is undergoing major disruptions, and they're getting strategic about HR technology to gain a competitive edge.


HR technology trends can be summarized with a single word -- disruption.

Arguably, no other business function is undergoing the dramatic changes that HR is experiencing. Charged with becoming more strategic than ever before, HR must become exponentially more tech-savvy and simultaneously more focused on the softer side of workforce management.

Indeed, the changing workforce is demanding both. The rest of the company, as well, will have to strike that tricky balance of tech and soft skills, since leaders of departments outside HR will also be highly involved in keeping this changing workforce happy and finding effective new ways to manage people.

With that in mind, here are the most disruptive HR technology trends boiled down into two macro-trends.

The employee experience concept is informing all other decisions. Today's workers demand different experiences from their jobs than did those of the past. From expectations about mobile access, greater collaboration, meaningful goals and a more humane work environment, they are not content with punching a clock or being treated like a number.

In turn, these expectations are influencing every aspect of company strategy and people management. One report found that companies that emphasized wellness, diversity and flexible schedules performed 14% better than a control group. Many other studies tie financial gains to an emphasis on creating a good experience for employees.

In response to this, as well as other forces, the HR technology market is exploding with new tools, from wellness apps to better coaching tools to a move toward more intuitive HR systems that more closely resemble what's found in the consumer realm.

HR tech's accelerating move to the cloud is enabling exponential transformation. As companies move from legacy systems to cloud ERP, human capital management (HCM) and other systems, a plethora of capabilities become more available. For example, Deloitte's 2017 Global Human Capital Trends report found a "seismic shift" in the use of people analytics as the adoption of cloud-based systems becomes widespread, enabling easier access to real-time data for both executives and HR. Moving to the cloud enables a host of other capabilities, such as just-in-time feedback, collaborative learning and predictive analytics. Nearly all of the most modern HR tools are delivered online and require cloud. Moreover, people analytics and more advanced forms that use AI and machine learning require the processing power and data storage of the cloud.

For help in navigating the confusing world of HR technology trends, this guide takes you through common issues, strategies and developments so you can more effectively help lead your company into the future of work -- and into success.

1Talent disruption-

HR technology differentiates in the war for talent

The hiring market is heating up, with the balance of power shifting to job seekers. Companies will need to work harder than ever to find -- and keep -- the right talent. That's why understanding which HR technology tools can boost your recruitment and talent management efforts is so important. Learn which tools, such as video interviewing, AI and social media, should be in your HR toolkit and which ones you should approach with caution.


HR technology trends that are disrupting talent management

Ready or not, technology has been disrupting how talent expects to be recruited and managed. Here are five trends that smart business and HR leaders have been using to stay on top. Continue Reading


How to use social media to win the war for talent

Using social media for recruitment requires much more than posting job announcements on LinkedIn -- especially in a tight labor market. Here are five tips to set you on the right path. Continue Reading


HR looks to AI to bring out the best in people

Machine learning technology helps the most people-centric of departments work more effectively and boosts recruitment and development of high-performing employees. Continue Reading


Why blockchain might be a future recruiting tool

Could blockchain -- with its ability to validate facts and transactions -- promote efficiencies in recruitment and other areas of concern for HR leaders? We take a look. Continue Reading


Why HR needs to improve the candidate experience

Everything from your applicant tracking system to how the company welcomes and trains new hires has an effect on job seekers and employees. Here's why it all matters. Continue Reading


The discrimination risks of video interviewing

When used too early in the hiring process, video can lead to discrimination based on race, age or sex, but it can have positive benefits with the right guidelines in place. Continue Reading


HR video apps extend to recruiting and engagement

Users say cost savings, faster turnaround and better corporate branding are some of the benefits from using video at more stages of the talent management process. Continue Reading


Why Red Sox job hopefuls pitch credentials to the camera

The Boston Red Sox ended chaotic annual recruiting events for game-day staff at Fenway Park and now use on-demand video interviews and online surveys for hiring. Continue Reading


Robo-advisor automates hiring with HR software

A fast-growing automated investment provider uses Zenefits for hiring, onboarding and managing benefits and recommends the controversial cloud-based HR software vendor. Continue Reading


How e-sourcing, spend analysis and contract management tools stack up

Gartner Magic Quadrant finds plenty of room for growth in market for cloud-based strategic sourcing application suites that can provide increased productivity and cost savings. Continue Reading


Workforce planning software boosts HR's influence

An HR manager at a consumer products giant says using cloud-based Anaplan to manage head count gives HR a seat at the finance table and more say in strategic business planning. Continue Reading

2Employee experience tools-

Employee engagement gets a much-needed makeover

Happier employees help make companies successful. That's why one of the most important HR trends is the increased attention being given to the employee experience, a concept that includes the depth and breadth of how employees perceive their jobs. Employee experience takes a broader focus than employee engagement -- encompassing work technology, physical space and culture -- and seeks to address more systemic issues. Companies that want to gain a competitive edge would do well to research the concept and the host of technologies that can help to execute a strong strategy.


Why employee experience is a can't-miss HR trend

Employee experience, which borrows from customer experience and design thinking, trumps employee engagement as a strategic focus. Here's a look at why. Continue Reading


Five essentials for your employee experience strategy

To win the war for talent, you need a great employee experience strategy that addresses culture, workspace and technology. Here are some essentials you need to get started. Continue Reading


The thread that ties employee experience to higher sales

Echo Global Logistics uses analytics to correlate customer satisfaction with the employee experience and to boost sales success. Continue Reading


Employee engagement software boosts HCM benefits administration

Employee engagement software helps improve benefits administration and talent acquisition, and it goes beyond simply centralizing benefits online. Continue Reading


Employee engagement software can improve benefits administration

Employee engagement technology is central to advancing benefits administration and helps employers be more competitive in hiring and keeping talent. Continue Reading

3HR analytics-

HR gets serious about people analytics

Analytics used as part of HR strategy can help improve all aspects of employee-related decisions. Just a few examples: People analytics, often called HR analytics and talent analytics, can help you acquire the right employees more quickly and ensure they are paid fairly. People analytics uses statistics and modeling on worker-related data to see and predict patterns. People analytics can help you study and predict top performers and use those lessons to help other workers improve their performance and productivity. Workforce analytics, a subset of people analytics, can help you understand what kind of workers you need and where you need them and help close skills gaps. People analytics is not without its challenges, but as data increasingly becomes the differentiator in getting and keeping the right talent, it ranks as one of the most important HR technology trends.


Companies undergoing a seismic shift in use of people analytics

Deloitte Consulting surveyed more than 10,400 business and HR leaders and found that learning, recruiting, talent analytics and performance management are undergoing big changes. Continue Reading


Secrets to creating a data-driven HR department

If your company wants to gain a competitive edge by using HR analytics, you'll need to get the HR department involved and create a culture of data. Here are 13 strategies to help. Continue Reading


HR data analytics can create workforce improvements

Emilio J. Castilla, a professor at MIT, urges executives to use data for decisions about employees, instead of relying on intuition, experience or advice. Continue Reading


Golden age of HR predictive analytics coming, but improvement needed

In the area of HR technology trends, predictive analytics is key, but organizations rate themselves as weak in using data for recruiting and predicting workforce performance and improvement. Continue Reading


Which HCM system changes affect analytics?

Improve data hygiene by understanding which changes you make to your HCM system are likely to affect your HR-related analytics data and reporting. Continue Reading


Hospital uses workforce analytics to retain nurses

The City of Hope research and treatment center gathers vital HCM data that helps reduce turnover of nurses and improve recruiting. Continue Reading


HR analytics tools spark employee privacy concerns

Companies can be well-intentioned when they collect data on employees, but they also face the prospect of overstepping their bounds when it comes to privacy. Continue Reading


HR metrics and analytics boost employee management, retention

Convenience store operator Wawa and BJ's Restaurants are using analytics tools to build strong and reliable pools of employees. Continue Reading


Talent management analytics sparks future growth

By employing HR management analytics, implementing strategic hiring practices and promoting top performers, one restaurant chain is building a robust talent pipeline to support future growth. Continue Reading


Predictive HR analytics supports employee healthcare

Castlight Health's predictive analytics sheds light on segments of an employee population prone to certain ailments and privately suggests cost-effective healthcare options. Continue Reading

4Learning and performance-

Options for growing talent continue to develop

Learning and performance -- both critical areas in talent management -- are inextricably linked. For example, learning can boost performance, and performance issues can point to training opportunities. Indeed, helping employees develop can, in turn, help them become more productive and contribute more to a company's success. In both learning and performance, HR technology trends include more tools to help HR and company leaders getting more strategic, such as using continuous performance management for employees' ongoing growth.


Next-generation teaching platform relies on machine learning

Atlassian and Intel use cloud-based Degreed to integrate e-books, articles, videos and other content and recommend training for employees based on their skills and interests. Continue Reading


Learning management platform helps keep employees up to date

The vast majority of employees at Unisys said they were more effective at their jobs after completing training on the cloud-based Skillsoft learning management system. Continue Reading


Forrester rates learning management software

SAP SuccessFactors, Cornerstone OnDemand and Saba Software receive top scores in a Forrester Research evaluation of cloud-based HR learning and performance management vendors. Continue Reading


Talent assessment tool helps restaurants boost training effectiveness

Restaurant operator American Blue Ribbon Holdings uses cloud-based OutMatch's pre-employment tests to predict candidates who will increase sales and remain on the job longer. Continue Reading


Continuous performance management yields data to better nurture employees

Increased use of HR software for continuous feedback and goal-setting gives companies more metrics to identify and nurture skills and improve employee performance. Continue Reading


How nine vendors of workforce management software stack up

Ventana Research rates Kronos, Ceridian and WorkForce Software as leaders in workforce management systems, followed by SAP SuccessFactors, JDA and four other vendors. Continue Reading


Essentials of employee performance management software

By allowing companies to build up a repository of employee skills, training and performance, the software can spot workforce trends and align talent more closely with the bottom line. Continue Reading


Tools expand to manage teams, new styles of working

The concept of where and how work gets done is continuing to undergo a dramatic transformation. Companies are moving away from a hierarchal structure in a shared physical location, while teams are becoming increasingly important and the gig economy is growing. In this ever-changing world, collaboration and mobile tools are only becoming more important in keeping workers connected and work flowing smoothly.


What HR should know about chatbots

Chatbots are suddenly getting a tremendous amount of attention, but fewer conversations are happening about their potential for HR specifically. Here's why that's a mistake. Continue Reading


Gamification platform takes aim at employee engagement, performance

Cato Networks uses quizzes, puzzles and a racetrack on GamEffective to motivate sales development representatives to achieve weekly targets for calls and scheduling meetings. Continue Reading


HR turning to group-chat software for hiring, resume notification

There's a high-stakes competition for market share in group-chat applications, and HR is among the departments using the technology to get more strategic. Continue Reading


FDM uses gamification to make recruitment process more inclusive

IT services firm uses Yellow Hook Reef game to make its graduate recruitment process more inclusive and enjoyable for candidates. Continue Reading


Slack vs. Teams vs. Spark: Which is the best collaboration tool?

Ever wonder how the leading cloud collaboration tools stack up against each other? Our comprehensive chart pits platforms from Slack, Microsoft and Cisco against each other. Continue Reading


Alexa-style devices assist HR in the future of work

Voice recognition and AI will take the drudgery out of HR, but CIOs need to help their HR team develop a long-term strategy. Continue Reading


What you need for visual collaboration software success

A virtual workspace can foster visual collaboration among distributed teams of workers. But seven elements need to come together for a successful rollout. Continue Reading


Employee benefits software goes mobile

To retain increasingly mobile workers, employers are using technology-based tools to expand the scope of benefits options, including wellness and personalized plans. Continue Reading


What HR should know about mobile app strategies

Mobile HR capabilities can be a boon to both HR and to employees, but the key is making sure you approach the rollout in the right way. Here's how to do just that. Continue Reading


Mobile HR deployment plagued by security worries, policy issues

Vendors keep hammering the mobile HR message, but organizations are slow to buy into the pitch. One major reason is HR's failure to serve the biggest user base: employees. Continue Reading

6Health promotion-

Employee wellness programs continue to grow

More and more companies are putting an emphasis on employee health and wellness. Research shows that corporate wellness programs can boost morale, improve retention, reduce healthcare costs and increase productivity. Many companies use fitness trackers to encourage employees to move more, and some offer more leading-edge components, such as mindfulness and financial wellness programs. Companies may choose to partner with any of the growing number of wellness vendors to help manage their health programs, and a number of digital tools are also available to help boost involvement.


Kick-start your employee wellness program

A great employee wellness program can help create a workplace with happy, healthy employees. Here's some important advice on how to avoid common mistakes. Continue Reading


Why companies are creating workplace mindfulness programs

As part of their employee wellness programs, some companies are using technology to promote mindfulness at work. Here's a look at how they're doing it. Continue Reading


How to create a workplace mindfulness program

A corporate mindfulness program can help your employees become more productive and can support your wellness efforts. Here's a look at how to get it right. Continue Reading


The upsides of helping frazzled employees get zen

Mindfulness and meditation have real benefits for companies, including happier, more engaged employees, says expert Pandit Dasa. Continue Reading


Cloud-based health management software an important HR technology trend

Employers are trying health management, wellness and fitness apps, and other new HR tech tools to hold down healthcare costs and make employees happier. Continue Reading


Humans vs. tech -- people still first choice for employee health coaching

With corporate health coaching expanding fast, human coaches are dominating the field, and autonomous digital health coaching systems are a long way off, according to one expert. Continue Reading


Corporate wellness technology can help employers reduce turnover

Data from a corporate wellness technology vendor shows that engaged employees and ones who use wellness programs are more likely to stay at their jobs and be productive. Continue Reading

7Cloud HR-

Moving to the cloud becoming the new normal in HR

Moving to the cloud was once just about saving money. The reasons changed as more companies moved their HR systems to the cloud to gain a competitive edge by getting access to the newer HR tools and capabilities that cloud provides. That's still true, with companies taking an even broader strategic view of the cloud. Indeed, it's virtually impossible to stay competitive with a legacy HR system. Still, moving to the cloud demands all the strategic thinking, change management and forethought that any big technology move requires.


Cloud HCM systems grow more popular, with SaaS HR dominating

HCM systems for big employers are increasingly in SaaS form and incorporate a wide range of HR tech beyond core functions, such as engagement and employee experience, too. Continue Reading


How to integrate HRIS with cloud-based talent management

When it comes to integrating your HR information system with your new talent management, you'll want to plan ahead. Here are five key areas and advice on addressing them successfully. Continue Reading


Why an effective change management plan is critical

Employees may see only the negatives in new technology or processes -- changes to their workflow, lost productivity and so on. That's why change management is so crucial. Continue Reading


Report underscores workforce management tools as essentials of HCM

A study of workforce management software by Nucleus Research evaluated vendors on elements such as worker scheduling, mobile, payroll and compliance with the federal health law. Continue Reading


Case study on one organization's cloud payroll software migration

A credit union in Washington state migrated from a legacy on-premises payroll system to a cloud payroll platform from Oracle and integrated it with the vendor's other HCM modules. Continue Reading


How one organization moved from paper to SAP cloud-based HR software

Last year, City Football Group replaced paper-based systems with SAP SuccessFactors Employee Central and Performance & Goals and is using SAP Jam for collaboration on projects. Continue Reading


How not to wreak havoc on your HCM rollout

An HCM system can help HR bring employee recruitment and retention to new heights. Unfortunately, many companies get implementation wrong. Here's how to do things correctly. Continue Reading


Why UX and UI must come to HR technology

People expect easy-to-use and accessible technology, both in their personal lives and at work. Here's how HR can give it to them. Continue Reading


How to choose the best HCM software vendor for your company

The HCM system you choose is critical to boosting your company's success. Here's how to make sure you choose well. Continue Reading


Secrets of avoiding HCM migration failure

Implementing an HCM system without giving proper attention to planning is likely to mean failure. Here's what you need to do long before you think about which system you want. Continue Reading


How to create a successful global HCM implementation

A global HCM implementation can be challenging, with many potential issues that must be addressed in advance. Here's how to plan ahead to help avoid potential problems. Continue Reading


Integrated HCM systems boost HR's competitive edge

Companies are turning to HCM suites that unify important business information. Here's a look at what they can do. Continue Reading


How to negotiate for cloud HCM tools

The concepts of price cap and price lock can help you better navigate negotiations with a vendor for your chosen cloud-based HCM tools. Here are the essentials you need to know. Continue Reading


Benefits of a close partnership between HR and IT

Project management, contract review and price negotiation are among the many IT skills that can benefit HR before and after software implementation. Continue Reading

8HR glossary-

Following HR technology trends requires a grasp of common terms

Here are some of the common HR technology terms, as well other terms related to HR, that you'll want to have down pat before talking with co-workers and vendors.

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.