HR technology trends can be summarized with a single word -- disruption.
Arguably, no other business function is undergoing the dramatic changes that HR is experiencing. Charged with becoming more strategic than ever before, HR must become exponentially more tech-savvy and simultaneously more focused on the softer side of workforce management.
Indeed, the changing workforce is demanding both. The rest of the company, as well, will have to strike that tricky balance of tech and soft skills, since leaders of departments outside HR will also be highly involved in keeping this changing workforce happy and finding effective new ways to manage people.
With that in mind, here are the most disruptive HR technology trends boiled down into two macro-trends.
The employee experience concept is informing all other decisions. Today's workers demand different experiences from their jobs than did those of the past. From expectations about mobile access, greater collaboration, meaningful goals and a more humane work environment, they are not content with punching a clock or being treated like a number.
In turn, these expectations are influencing every aspect of company strategy and people management. One report found that companies that emphasized wellness, diversity and flexible schedules performed 14% better than a control group. Many other studies tie financial gains to an emphasis on creating a good experience for employees.
In response to this, as well as other forces, the HR technology market is exploding with new tools, from wellness apps to better coaching tools to a move toward more intuitive HR systems that more closely resemble what's found in the consumer realm.
HR tech's accelerating move to the cloud is enabling exponential transformation. As companies move from legacy systems to cloud ERP, human capital management (HCM) and other systems, a plethora of capabilities become more available. For example, Deloitte's 2017 Global Human Capital Trends report found a "seismic shift" in the use of people analytics as the adoption of cloud-based systems becomes widespread, enabling easier access to real-time data for both executives and HR. Moving to the cloud enables a host of other capabilities, such as just-in-time feedback, collaborative learning and predictive analytics. Nearly all of the most modern HR tools are delivered online and require cloud. Moreover, people analytics and more advanced forms that use AI and machine learning require the processing power and data storage of the cloud.
For help in navigating the confusing world of HR technology trends, this guide takes you through common issues, strategies and developments so you can more effectively help lead your company into the future of work -- and into success.
HR technology differentiates in the war for talent
The hiring market is heating up, with the balance of power shifting to job seekers. Companies will need to work harder than ever to find -- and keep -- the right talent. That's why understanding which HR technology tools can boost your recruitment and talent management efforts is so important. Learn which tools, such as video interviewing, AI and social media, should be in your HR toolkit and which ones you should approach with caution.
Ready or not, technology has been disrupting how talent expects to be recruited and managed. Here are five trends that smart business and HR leaders have been using to stay on top. Continue Reading
The Boston Red Sox ended chaotic annual recruiting events for game-day staff at Fenway Park and now use on-demand video interviews and online surveys for hiring. Continue Reading
Gartner Magic Quadrant finds plenty of room for growth in market for cloud-based strategic sourcing application suites that can provide increased productivity and cost savings. Continue Reading
2Employee experience tools-
Employee engagement gets a much-needed makeover
Happier employees help make companies successful. That's why one of the most important HR trends is the increased attention being given to the employee experience, a concept that includes the depth and breadth of how employees perceive their jobs. Employee experience takes a broader focus than employee engagement -- encompassing work technology, physical space and culture -- and seeks to address more systemic issues. Companies that want to gain a competitive edge would do well to research the concept and the host of technologies that can help to execute a strong strategy.
To win the war for talent, you need a great employee experience strategy that addresses culture, workspace and technology. Here are some essentials you need to get started. Continue Reading
Echo Global Logistics uses analytics to correlate customer satisfaction with the employee experience and to boost sales success. Continue Reading
Employee engagement software helps improve benefits administration and talent acquisition, and it goes beyond simply centralizing benefits online. Continue Reading
Employee engagement technology is central to advancing benefits administration and helps employers be more competitive in hiring and keeping talent. Continue Reading
HR gets serious about people analytics
Analytics used as part of HR strategy can help improve all aspects of employee-related decisions. Just a few examples: People analytics, often called HR analytics and talent analytics, can help you acquire the right employees more quickly and ensure they are paid fairly. People analytics uses statistics and modeling on worker-related data to see and predict patterns. People analytics can help you study and predict top performers and use those lessons to help other workers improve their performance and productivity. Workforce analytics, a subset of people analytics, can help you understand what kind of workers you need and where you need them and help close skills gaps. People analytics is not without its challenges, but as data increasingly becomes the differentiator in getting and keeping the right talent, it ranks as one of the most important HR technology trends.
Deloitte Consulting surveyed more than 10,400 business and HR leaders and found that learning, recruiting, talent analytics and performance management are undergoing big changes. Continue Reading
Emilio J. Castilla, a professor at MIT, urges executives to use data for decisions about employees, instead of relying on intuition, experience or advice. Continue Reading
In the area of HR technology trends, predictive analytics is key, but organizations rate themselves as weak in using data for recruiting and predicting workforce performance and improvement. Continue Reading
The City of Hope research and treatment center gathers vital HCM data that helps reduce turnover of nurses and improve recruiting. Continue Reading
Companies can be well-intentioned when they collect data on employees, but they also face the prospect of overstepping their bounds when it comes to privacy. Continue Reading
Convenience store operator Wawa and BJ's Restaurants are using analytics tools to build strong and reliable pools of employees. Continue Reading
Castlight Health's predictive analytics sheds light on segments of an employee population prone to certain ailments and privately suggests cost-effective healthcare options. Continue Reading
4Learning and performance-
Options for growing talent continue to develop
Learning and performance -- both critical areas in talent management -- are inextricably linked. For example, learning can boost performance, and performance issues can point to training opportunities. Indeed, helping employees develop can, in turn, help them become more productive and contribute more to a company's success. In both learning and performance, HR technology trends include more tools to help HR and company leaders getting more strategic, such as using continuous performance management for employees' ongoing growth.
Atlassian and Intel use cloud-based Degreed to integrate e-books, articles, videos and other content and recommend training for employees based on their skills and interests. Continue Reading
The vast majority of employees at Unisys said they were more effective at their jobs after completing training on the cloud-based Skillsoft learning management system. Continue Reading
Restaurant operator American Blue Ribbon Holdings uses cloud-based OutMatch's pre-employment tests to predict candidates who will increase sales and remain on the job longer. Continue Reading
Increased use of HR software for continuous feedback and goal-setting gives companies more metrics to identify and nurture skills and improve employee performance. Continue Reading
Ventana Research rates Kronos, Ceridian and WorkForce Software as leaders in workforce management systems, followed by SAP SuccessFactors, JDA and four other vendors. Continue Reading
By allowing companies to build up a repository of employee skills, training and performance, the software can spot workforce trends and align talent more closely with the bottom line. Continue Reading
Tools expand to manage teams, new styles of working
The concept of where and how work gets done is continuing to undergo a dramatic transformation. Companies are moving away from a hierarchal structure in a shared physical location, while teams are becoming increasingly important and the gig economy is growing. In this ever-changing world, collaboration and mobile tools are only becoming more important in keeping workers connected and work flowing smoothly.
Cato Networks uses quizzes, puzzles and a racetrack on GamEffective to motivate sales development representatives to achieve weekly targets for calls and scheduling meetings. Continue Reading
There's a high-stakes competition for market share in group-chat applications, and HR is among the departments using the technology to get more strategic. Continue Reading
IT services firm uses Yellow Hook Reef game to make its graduate recruitment process more inclusive and enjoyable for candidates. Continue Reading
Ever wonder how the leading cloud collaboration tools stack up against each other? Our comprehensive chart pits platforms from Slack, Microsoft and Cisco against each other. Continue Reading
Voice recognition and AI will take the drudgery out of HR, but CIOs need to help their HR team develop a long-term strategy. Continue Reading
A virtual workspace can foster visual collaboration among distributed teams of workers. But seven elements need to come together for a successful rollout. Continue Reading
Vendors keep hammering the mobile HR message, but organizations are slow to buy into the pitch. One major reason is HR's failure to serve the biggest user base: employees. Continue Reading
Employee wellness programs continue to grow
More and more companies are putting an emphasis on employee health and wellness. Research shows that corporate wellness programs can boost morale, improve retention, reduce healthcare costs and increase productivity. Many companies use fitness trackers to encourage employees to move more, and some offer more leading-edge components, such as mindfulness and financial wellness programs. Companies may choose to partner with any of the growing number of wellness vendors to help manage their health programs, and a number of digital tools are also available to help boost involvement.
As part of their employee wellness programs, some companies are using technology to promote mindfulness at work. Here's a look at how they're doing it. Continue Reading
Employers are trying health management, wellness and fitness apps, and other new HR tech tools to hold down healthcare costs and make employees happier. Continue Reading
With corporate health coaching expanding fast, human coaches are dominating the field, and autonomous digital health coaching systems are a long way off, according to one expert. Continue Reading
Data from a corporate wellness technology vendor shows that engaged employees and ones who use wellness programs are more likely to stay at their jobs and be productive. Continue Reading
Moving to the cloud becoming the new normal in HR
Moving to the cloud was once just about saving money. The reasons changed as more companies moved their HR systems to the cloud to gain a competitive edge by getting access to the newer HR tools and capabilities that cloud provides. That's still true, with companies taking an even broader strategic view of the cloud. Indeed, it's virtually impossible to stay competitive with a legacy HR system. Still, moving to the cloud demands all the strategic thinking, change management and forethought that any big technology move requires.
HCM systems for big employers are increasingly in SaaS form and incorporate a wide range of HR tech beyond core functions, such as engagement and employee experience, too. Continue Reading
When it comes to integrating your HR information system with your new talent management, you'll want to plan ahead. Here are five key areas and advice on addressing them successfully. Continue Reading
Employees may see only the negatives in new technology or processes -- changes to their workflow, lost productivity and so on. That's why change management is so crucial. Continue Reading
A study of workforce management software by Nucleus Research evaluated vendors on elements such as worker scheduling, mobile, payroll and compliance with the federal health law. Continue Reading
A credit union in Washington state migrated from a legacy on-premises payroll system to a cloud payroll platform from Oracle and integrated it with the vendor's other HCM modules. Continue Reading
Last year, City Football Group replaced paper-based systems with SAP SuccessFactors Employee Central and Performance & Goals and is using SAP Jam for collaboration on projects. Continue Reading
The HCM system you choose is critical to boosting your company's success. Here's how to make sure you choose well. Continue Reading
A global HCM implementation can be challenging, with many potential issues that must be addressed in advance. Here's how to plan ahead to help avoid potential problems. Continue Reading
Companies are turning to HCM suites that unify important business information. Here's a look at what they can do. Continue Reading
Following HR technology trends requires a grasp of common terms
Here are some of the common HR technology terms, as well other terms related to HR, that you'll want to have down pat before talking with co-workers and vendors.
- continuous performance management
- core HR
- HR analytics
- HR generalist
- HR technology
- human capital management
- learning management system