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A guide to workforce management solutions and software
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Article
Changes in WFM applications benefit the contact center
Donna Fluss explains how a big shift in WFM applications can help solve new contact center challenges. Read Now
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Article
SaaS HR mobile analytics turn WMS market on its ear
A study from Nucleus Research reveals an emergence of cloud- and mobility-based vendors that could threaten the dominance of longtime "back office" leaders, especially Kronos. Read Now
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Article
What to know before switching to SaaS HR
SaaS HR is hot, but experts say HR managers must do due diligence to keep from getting burned. Read Now
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Article
SaaS HR and compliance
Managing global employee data in SaaS HR applications can provide flexibility and ease of use but bring a host of security and compliance issues. Read Now
Editor's note
Fast-changing labor and market trends are putting pressure on organizations to keep pace and manage their workforces as efficiently as possible. For many companies, this has meant adopting workforce management software.
The potential benefits of workforce management software include increased productivity, better labor planning, more efficient time and attendance tracking, and significant savings in both time and money. But just like the underlying economic trends, the software tools are changing rapidly, and it behooves organizations to stay informed about the latest innovations, trends and best practices in workforce management technology. This guide provides tips, case studies and expert advice on how to keep your workforce management strategy successful and up to date.
1Save time and money with workforce management software
As the economy continues to recover, it is very important to ensure your company has everything necessary -- and then some -- to meet customer demand. Explore the benefits of workforce management software, including saving time and money while boosting productivity.
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Article
Workforce management software signals big savings
Workforce management systems can boost a company's productivity and profits when used effectively. Read more for some case examples. Read Now
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Article
Workforce management software offers a plethora of options, some confusion
Workforce management software comes in many different shapes and sizes -- ERP-based, SaaS, standalone -- and it can be overwhelming to decide what to choose. Read Now
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Article
Multinational labor workforce benefits from WMS
Workforce management software can help you better manage your global labor force, for example by dealing with differing labor regulations and employee benefits. Read Now
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Article
Pros and cons of call center workforce optimization
Expert Richard Snow details the pros and cons of workforce optimization and provides tips for building a WFO business case. Read Now
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Article
Five aspects to workforce management software
Workforce management software provides clear benefits that can help manufacturers achieve productivity gains and reduce labor costs. Read Now
2Strategies and best practices for successful workforce management
Once you've chosen workforce management software, make sure it's everything you want it to be. Read on for tips and strategies on how to get the most out of your workforce management software, and also discover some best practices organizations follow for successful workforce management.
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Article
How to choose the right workforce management software
Having a long-term vision and knowledge of industry requirements and business processes will steer manufacturers to the best platform for their workforce management needs. Read Now
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Article
Workforce analytics key to business strategy
Workforce planning and analytics help companies examine their workforce against key business trends, aiding in better decision making, industry observers say. Read Now
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Article
Overcoming employee resistance to workforce management tools
Not surprisingly, workforce management software raises more potential organizational and cultural issues than most types of software. Read Now
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Article
Educating contact centers important to workforce management success
Switching from a manual system to workforce management software at one call center left agents worried about their jobs. Communicating changes is a vital step. Read Now
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Article
Workforce management best practices
To get the most from workforce management software, manufacturers should secure stakeholder support and maintain a strong focus on labor rules. Read Now
6 Secrets of Competitive Recruiting Best Practices
Whether you’re a hiring manager, HR or IT professional, in this guide, you’ll discover how your business can apply analytics to help ease the hiring process and spot insights that would otherwise be impossible to notice.
3Important terms related to workforce management software
This glossary provides common terms that are related to workforce management software.
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Definition
workforce management
Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees. Read Now
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Definition
workforce planning
Workforce planning is the strategy used by employers to anticipate labor needs and deploy workers most effectively, usually with advanced human resources technology. Read Now
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Definition
Kronos Inc.
Kronos Inc. is a provider of workforce management software and associated services headquartered in Chelmsford, Mass. Read Now
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Definition
time and attendance software
Time and attendance software is a type of business application designed to track and optimize the hours that employees spend on the job and keep records of wages and salaries paid. Read Now
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Definition
workforce analytics
Workforce analytics is a combination of software and methodology that applies statistical models to worker-related data, allowing enterprise leaders to optimize human resource management (HRM). Read Now
4Quiz to workforce management tools and software
Take this short quiz to test your knowledge of workforce management tools and software.