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A guide to workforce management solutions and software

This workforce management software guide contains information on trends, strategies and benefits to assist you in choosing the right software to manage your workforce.

Introduction

Fast-changing labor and market trends are putting pressure on organizations to keep pace and manage their workforces as efficiently as possible.  For many companies, this has meant adopting workforce management software.

The potential benefits of workforce management software include increased productivity, better labor planning, more efficient time and attendance tracking, and significant savings in both time and money.  But just like the underlying economic trends, the software tools are changing rapidly, and it behooves organizations to stay informed about the latest innovations, trends and best practices in workforce management technology.  This guide provides tips, case studies and expert advice on how to keep your workforce management strategy successful and up to date.

1Trends-

What's new in workforce management software

Trends in workforce management software are always changing, and it's important for organizations to stay up to date with the newest innovations. Read more for tips and advice on how to keep pace with the latest trends.

Opinion

Changes in WFM applications benefit the contact center

Donna Fluss explains how a big shift in WFM applications can help solve new contact center challenges. Continue Reading

News

SaaS HR mobile analytics turn WMS market on its ear

A study from Nucleus Research reveals an emergence of cloud- and mobility-based vendors that could threaten the dominance of longtime "back office" leaders, especially Kronos. Continue Reading

Feature

What to know before switching to SaaS HR

SaaS HR is hot, but experts say HR managers must do due diligence to keep from getting burned. Continue Reading

News

SaaS HR and compliance

Managing global employee data in SaaS HR applications can provide flexibility and ease of use but bring a host of security and compliance issues. Continue Reading

Feature

Workers keep moving with mobile time and attendance software

Kronos Workforce Mobile helped Valley Power Systems toss the paper timecards and time-off requests and keep their employees on the go. Continue Reading

2Benefits-

Save time and money with workforce management software

As the economy continues to recover, it is very important to ensure your company has everything necessary -- and then some -- to meet customer demand. Explore the benefits of workforce management software, including saving time and money while boosting productivity.

News

Workforce management software signals big savings

Workforce management systems can boost a company's productivity and profits when used effectively. Read more for some case examples. Continue Reading

News

Workforce management software offers a plethora of options, some confusion

Workforce management software comes in many different shapes and sizes -- ERP-based, SaaS, standalone -- and it can be overwhelming to decide what to choose. Continue Reading

News

Multinational labor workforce benefits from WMS

Workforce management software can help you better manage your global labor force, for example by dealing with differing labor regulations and employee benefits. Continue Reading

Tip

Pros and cons of call center workforce optimization

Expert Richard Snow details the pros and cons of workforce optimization and provides tips for building a WFO business case. Continue Reading

News

Five aspects to workforce management software

Workforce management software provides clear benefits that can help manufacturers achieve productivity gains and reduce labor costs. Continue Reading

3Strategies-

Strategies and best practices for successful workforce management

Once you've chosen workforce management software, make sure it's everything you want it to be. Read on for tips and strategies on how to get the most out of your workforce management software, and also discover some best practices organizations follow for successful workforce management.

News

How to choose the right workforce management software

Having a long-term vision and knowledge of industry requirements and business processes will steer manufacturers to the best platform for their workforce management needs. Continue Reading

Feature

Workforce analytics key to business strategy

Workforce planning and analytics help companies examine their workforce against key business trends, aiding in better decision making, industry observers say. Continue Reading

News

Overcoming employee resistance to workforce management tools

Not surprisingly, workforce management software raises more potential organizational and cultural issues than most types of software. Continue Reading

News

Educating contact centers important to workforce management success

Switching from a manual system to workforce management software at one call center left agents worried about their jobs. Communicating changes is a vital step. Continue Reading

News

Workforce management best practices

To get the most from workforce management software, manufacturers should secure stakeholder support and maintain a strong focus on labor rules. Continue Reading

4Glossary-

Important terms related to workforce management software

This glossary provides common terms that are related to workforce management software.

5Quiz-

Quiz to workforce management tools and software

Take this short quiz to test your knowledge of workforce management tools and software.

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